Refund Policy

At Strata Peptides, customer satisfaction is important to us. If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery at info@stratapeptides.co.uk. Products must be unopened and in their original condition unless they are faulty. Due to the specialist nature of our research products, we cannot accept returns or offer refunds for items that have been opened, used, or improperly stored. Approved refunds will be processed to the original payment method within a reasonable timeframe after the returned item has been inspected. Shipping charges are non-refundable unless the return is the result of our error. We reserve the right to refuse refunds that do not meet the conditions outlined in this policy. For any questions regarding returns or refunds, please contact our customer support team.